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Sunrun reviews: pros, cons and what owners say

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Sunrun focuses on third-party ownership: it owns and maintains the system on your roof while you pay a monthly subscription (lease or PPA). EnergySage reports that only about 5% of Sunrun customers buy their system outright.

TypeInstaller
StatusActive
Ways to payLease, PPA, prepaid lease/PPA, purchase
WhereNot available in every state – check Sunrun’s state availability page.
Warranty & serviceProduction guarantee pays you if output falls below 90% of the estimate (85% in Puerto Rico); no performance guarantee in Florida or Hawaii (EnergySage). Sunrun covers maintenance, repairs and replacement under the customer agreement.
Owner ratingNo reviews yet

Sunrun pros and cons

Pros

  • No upfront cost and predictable monthly payments
  • Sunrun handles maintenance, monitoring and equipment replacement
  • One company manages design, installation and service
  • Customers can earn money from virtual power plant programs

Cons

  • Lower long-term savings than buying the system
  • Subscription terms are long – 25 years (15 in Illinois and Puerto Rico)
  • Prepaid plans do not lead to ownership
  • Not available in every state

Sunrun reviews from owners

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Frequently asked questions

Can you buy a Sunrun system instead of leasing?

Yes, but EnergySage reports only about 5% of Sunrun customers choose to purchase.

Does Sunrun guarantee production?

Sunrun compensates customers if production falls below 90% of the estimate, with exceptions: no performance guarantee in Florida or Hawaii and 85% in Puerto Rico (EnergySage).

How long is a Sunrun contract?

Subscription plans run 25 years, or 15 years in Illinois and Puerto Rico.

Are the reviews on SolarOwnersHub.com real?

Reviews come from people who say they are customers and agree to our guidelines. We check every review before publishing, never pay for reviews, and show positive and negative reviews alike.

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Sources

SolarOwnersHub.com is not affiliated with Sunrun. Facts above come from the sources listed and may change – confirm details with the company before you sign. Ratings come only from owner reviews on this site.